Mayo Clinic Patient Portal Login

Along with the new electronic health record, the Mayo Clinic Patient portal login, launched for all patients, is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team.

Patient Portal replaces secure messaging while you receive care. If you have a prescription with remaining refills, use the Audiocare System to refill your valid prescription. Use the Mayo Clinic’s Patient Login Page to renew your existing prescriptions.

Mayo Clinic’s Patient Account Security

Whether you are visiting the Mayo Clinic patient’s portal or one of its clinic locations, Mayo Clinic uses reasonable security measures to protect the confidentiality of personal information under its control, and it appropriately limits access to it.

We use a variety of information security measures to protect your online transactions with us. The Mayo Clinic’s Patient portal uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport.

SSL protects information you submit via our website, such as ordering information, including your name, address, and credit card number. That being said, Mayo Clinic cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so we cannot guarantee the security or confidentiality of such transmissions.

Mayo Clinic Patient Portal Login

Here are the step-by-step instructions to log in to the Mayo Clinic Patient Portal, which is also known as Patient Online Services.

Mayo Clinics Patient Portal Login

Step 1: Visit the Mayo Clinic Patient Portal Login Page

Go to the official Mayo Clinic Patient Portal login page: Copy https://patientportal.mayoclinic.org into your browser and launch it. Alternatively, you can also access it from the main website: https://www.mayoclinic.org

Step 2: Enter Your Username

Type in the username you created when you registered for the portal.

Step 3: Enter Your Password

Type in your secure password in the password field. Make sure the caps lock is off and the password is entered correctly.

Step 4: Complete Two-Step Verification (if enabled)

If you have two-factor authentication set up:

  • A verification code will be sent to your email or phone.
  • Enter the code to confirm your identity.

Step 5: Click the “Log In” Button

After entering your credentials, click the “Log In” button to access your account.

Account help

Need help with your account? Below are some helpful answers. If you can’t find what you’re looking for, please call Mayo Clinic Customer Assistance at 877-858-0398 between 7 a.m. and 7 p.m. Central Time, Monday through Friday.

1: Do you need both your username and password? Use this form at https://profile.mayoclinic.org/recovery?applicationId=c77283b6-1f64-4808-a8af-7bbc3c45595b to recover both.

2: Unsure of whether you already have an account? Fill out this form at https://profile.mayoclinic.org/recovery?applicationId=c77283b6-1f64-4808-a8af-7bbc3c45595b to recover your username and/or password.

If you have an account, we’ll send your username to the email address registered to your account. If you do not receive any emails or you no longer have access to your email, please call support at 877-858-0398 between 7 a.m. and 7 p.m. Central Time, Monday through Friday.

3: Requesting your spouse’s name or password? For security reasons, your spouse will need to recover their own username and/or reset their password using this form.

4: Looking to change your username? If you would like to change your username, please log in and go to Username under your Account Settings at https://onlineservices.mayoclinic.org/patientportal/account-settings/username

5: Has your email address changed? If you can’t access the email address you used to set up your account, please contact support for assistance at 877-858-0398 between 7 a.m. and 7 p.m. Central Time, Monday through Friday.

6: Having trouble logging in with the correct username and password? Please check that you’ve activated your account with the following instructions:

  • When you first select your username and password, you will receive an activation link from Mayo Clinic.
  • Click the link to verify your account.
  • When you click the link, you’ll be asked to verify your identity with a series of security questions.

7: Additional password/username issues? If you’re still having trouble, please visit Mayo Clinic Patient Portal Assistance at https://onlineservices.mayoclinic.org/patientonlineservices/external/support. You can report your issue to our technical support staff so they may assist you via email or phone.